Most of the products we offer can be returned to us if you have changed your mind however, to protect the quality of our service and products, select lines are excluded from our 60-day change of mind return policy.
The following are sold on a strict no refund or return policy, unless they fall under a warranty claim:
- Nutrients, additives, lamps / lights / CFL's, growing media, fish food, and liquid pond treatments
- Custom made items, for example, NFT channels and aluminium frames cut to specification
- Special orders, for products not regularly stocked this item, are marked as "Special Order" in the availability description
- Any items specifically cut to size at your request, for example, items we cut per liner meter as pond liners, fabrics, flower support mesh and more.
- Commercial quantities are non refundable.
- Clearance items are non refundable.
Aqua Gardening Warranty Definitions
The following definitions are shown on each individual product to assist customer's making a purchase. Just click on the information tab to see the Warranty Conditions and Length.
Limited Warranty - This product has been stored in a controlled environment to ensure you will receive the best quality product possible. Due to this reason this product is sold on a strict no refund or return policy, unless it falls under a warranty claim.
Replacement Warranty - Store warranty, this product needs to be returned to Aqua Gardening for testing and replacement.
Repair Warranty - Manufacturer warranty, this product needs to be returned to Aqua Gardening and then sent to the supplier for testing and repair.