Many of our products come with a manufacturer's warranty. Please refer to the Information tab on each product for the warranty details. In addition, our products come with guarantees in accordance with Australian Consumer Law.
At Aqua Gardening, we choose our product range carefully to ensure the products we sell are of the highest quality. If a product line has been returned multiple times, we will discontinue the product. As such, customer feedback and product reviews are much appreciated and help us to maintain the high quality of products we offer.
- We will provide a refund, exchange or store credit where goods are faulty and within their warranty period.
- We will provide a refund, exchange or store credit where goods are wrongly described, different from a sample shown to you, this claim must be lodged no later than 14 days after receiving your order.
- We will provide a refund, exchange or store credit where goods are missing a component, damaged or lost in transit, this claim must be lodged no later than 7 days after receiving your order.
For your convenience, Aqua Gardening will handle most of the warranty claims for you, so you do not need to contact the manufacturer or shipping carrier (please consider starting an enquiry with the shipping carrier to speed up any resolution).
Aqua Gardening Warranty Definitions
The following definitions are shown on each individual product to assist customer's making a purchase. Just click on the information tab to see the Warranty Conditions and Length.
Limited Warranty - This product has been stored in a controlled environment to ensure you will receive the best quality product possible. Due to this reason this product is sold on a strict no refund or return policy, unless it falls under a warranty claim.
Replacement Warranty - Store warranty, this product needs to be returned to Aqua Gardening for testing and replacement.
Repair Warranty - Manufacturer warranty, this product needs to be returned to Aqua Gardening and then sent to the supplier for testing and repair.