Why can't I get a shipping estimate/ why aren't I eligible for free shipping?
In certain cases and with certain items our shipping calculator may not give you an accurate shipping quote. For example if a product is bulky, eg. preformed ponds or full sized kits, or if you live outside our regular courier zone.
This does not mean we can't ship to you, it just means we will need to get a special quote from the courier, as this will be cheaper for you.
Please save your order as a quote (see here for further details) and contact us via email with your quote number. We will then send you a quote for the shipping of your order.
How can I track my order?
Please click the link below to check the tracking status of your order online:
You will need to enter the following details:
- Order E-mail Address
- Order ID
- Order Shipping Postcode
The order tracking status will then be displayed to you.