Special Order products are marked on the product page as "Special Order".
Special Order products are products that we do not regularly stock. These products will be ordered specially for you, or dispatched directly to you from our supplier.
This means that Special Order products:
- Are not available to see in store before purchasing.
- Are ordered especially for you and therefore will not be eligible for our 60 days change of mind return policy.
- In some cases, you will be able to return a special order product for a restocking fee of 20% as long as the supplier is willing to receive the product back.
- Not eligible for same-day dispatch as they are not currently in stock.
- We can not guarantee the availability of these products, if you would like to confirm before ordering you can contact us.
- We will not contact you unless there is a delay from the supplier. In this case, we will contact you to find a solution.
These products are fully covered under their manufacturer warranty, and under any condition in the Australia Consumer Law.
Any after-sales issues will be handled by Aqua Gardening even if the product is shipped directly from our supplier.