We ship Australia-wide and Internationally
Your delivery location must be suitable for a delivery truck to access, at the discretion of the courier company. The courier driver may decide delivery is not possible due to:
- Steep driveway
- Unclear labeling of address
- Apartment building with no space or safe place to leave the order
- Unclear instructions
If this is the case there may be additional costs involved for a successful re-delivery. Alternatively, the order may be able to be collected for no additional cost from the Courier's elected depot.
Aqua Gardening is not responsible for any additional delivery costs in the case where the delivery location is unsuitable.
We ship overseas via Standard (Post) and Priority Shipping (DHL Express).
Please select your country in the Cart page, and you can receive an instant quote. Via Standard Shipping (international), a maximum of 20kg can be shipped. With the Priority option, there is no limit to the size or weight of the order.
For accounting reasons, we do not offer a discount on tax for international orders. GST (Australian Goods and Services Tax) is already included in the products you purchase.
- Deliveries to Australia Post-owned property requires "PO BOX" or "Parcel Locker" to be stated in the delivery address in the Aqua Gardening check out. If the physical address of the post office is used, a courier may be selected to ship the item and then it will not be delivered. Couriers do not deliver to Australia Post Shops or Agents (general stores which offer the Post services). The parcel will be returned to sender, and we will contact you again for a new address and any difference in shipping payment that we are out of pocket for - sorry but this goes for the Free Shipping option too.
- Australia Post shipping is only available for items up to 100cm long.
*Unfortunately, Online Only products cannot be shipped to PO Boxes, Parcel Lockers, or Australia Post shops. If you have both Fast Dispatch and Online Only products in your cart, you will not be able to complete an order to a PO Box or Parcel Locker.
If you would like to receive everything possible to a PO Box, but the rest via Courier then 2 different orders are required. In this case, create the order for Fast Dispatch products separately with the Shipping Address as a PO Box. The second-order could have just the Online Only products going via Courier to a physical address.